FAQs
Everything you need to know about shopping with STRAVE SUPPLY. Select a question to see the answer.
Orders & Payments
How do I place an order?
Browse our collections, choose your size and colour, add items to your cart and complete checkout securely. You'll receive an order confirmation after placing your order.
Can I change or cancel my order?
Contact us as soon as possible through our Contact page and select Order Enquiry. Changes or cancellations may not be possible once production or shipping has started. Your legal rights remain unaffected.
What payment methods can I use?
The available payment options are shown at checkout.
Products & Sizing
Are your products made to order?
Most STRAVE SUPPLY products are made to order, meaning they are prepared specifically for your purchase.
How do I choose the right size?
Check the sizing information on the product page before ordering. If you need help, select Sizing & Product Information on our Contact page.
Can I return something if I choose the wrong size?
We generally don't offer voluntary returns for incorrect sizing or change of mind. This doesn't affect your rights under Australian Consumer Law or other applicable consumer protection laws. See our Returns & Refunds Policy.
Custom Designs
Can I request a custom design?
Yes, custom design requests may be considered. Use our Contact page and select Custom Design Request to tell us what you'd like customised.
What details should I include?
Tell us the product type, design idea, colours and preferred placement. We'll review your request and let you know what's possible.
Are custom designs guaranteed?
No. Custom requests are reviewed individually and depend on feasibility and availability.
Shipping & Tracking
Where do you ship?
STRAVE SUPPLY offers worldwide shipping to supported destinations. Availability, shipping methods and costs are confirmed at checkout. Available shipping options and costs are shown at checkout.
How long will my order take?
Most products are made to order, so production time comes before shipping. Delivery estimates vary by product, destination and carrier. See our Shipping Policy for more information.
Will I receive tracking information?
When tracking is available, it will be provided after your order is dispatched. Tracking updates may take time to appear.
Will I have to pay customs fees?
International orders may incur import taxes, customs duties or carrier fees depending on the destination. Check the charges shown at checkout and our Shipping Policy.
Returns & Order Issues
What if my item arrives faulty, damaged or incorrect?
Use our Contact page and select Returns & Refunds. Include your order number, a description of the issue and clear photos where possible. We'll review your claim in line with applicable consumer law.
Do you accept change-of-mind returns?
We generally don't offer voluntary change-of-mind returns on made-to-order items. This doesn't limit any consumer guarantees or other rights you may have. Please read our Returns & Refunds Policy.
What if my parcel is delayed or missing?
Check any available tracking first. If you still need assistance, select Shipping & Delivery on our Contact page and include your order number if available.
Support & Contact
How do I contact STRAVE SUPPLY?
Visit our Contact page, select the enquiry type that best matches your question and submit the form.
How quickly will I get a reply?
We aim to respond within 2 business days. Response times may vary with enquiry volume.
Where can I find your policies?
Our official policies, including shipping, returns, privacy and terms, are linked in the website footer.
Still need help? Send us an enquiry.