Frequently Asked Questions | STRAVE SUPPLY
How do I place an order?
- Browse the collection and choose your preferred design. Orders are currently processed manually, so simply contact us through Instagram or email to place your order.
Are your products made to order?
- Yes. Every STRAVE SUPPLY piece is produced to order. This helps us maintain quality, reduce waste, and focus on limited releases rather than mass production.
How long will my order take to arrive?
- Production typically takes 3–7 business days, with shipping usually taking 9–14 business days within Australia. Total fulfilment time is generally between 12–21 business days.
Will I receive tracking information?
- Yes. Tracking information is provided once your order has been shipped.
Do you ship internationally?
- Yes. International shipping is available to many locations worldwide. Delivery times may vary depending on destination and customs processing.
Can I request a custom design?
- Yes. We welcome custom design requests. Contact us through Instagram or email to discuss your idea.
What if my item arrives damaged?
- If your item arrives damaged or there is an issue with your order, contact us as soon as possible and we'll work with you to find a solution.
How can I contact STRAVE SUPPLY?
- Email: stravesupply@gmail.com
- Instagram: @stravesupply