Returns & Refunds

At STRAVE SUPPLY, we want you to feel confident with every purchase. Most of our products are made to order, so we encourage you to carefully review sizing, colours and product details before placing an order.

Change of Mind & Sizing

We generally do not offer voluntary returns or exchanges for change of mind, incorrect sizing selected by the customer or personal preference.

This does not affect your rights under Australian Consumer Law or any other applicable consumer protection laws.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, incorrectly printed or different from what you ordered, please contact us at support@stravesupply.com.

To help us review your issue, please include:

• Your order number.

• Clear photos of the item and issue, where possible.

• A brief description of the problem.

We encourage customers to contact us as soon as possible so we can assist promptly.

Refunds & Replacements

Where a product fails to meet applicable consumer guarantees, we will provide the remedy required by law.

Depending on the circumstances, this may include a repair, replacement or refund. Where applicable law gives you the right to choose a remedy, that choice remains yours.

Returns & Shipping Costs

Please contact us before returning any items so we can provide appropriate return instructions.

For eligible claims involving faulty or incorrectly supplied products, reasonable return shipping costs will be covered or reimbursed where required by law.

International Returns & Cancellations

Customers outside Australia may have additional rights under their local consumer protection laws.

European Union

Eligible EU consumers generally have a 14-day right to withdraw from an online purchase after receiving their goods, subject to applicable exceptions.

Customers must notify us of their decision to withdraw within the applicable period and return the goods within 14 days after notifying us.

Where withdrawal rights apply, refunds will include the eligible product price and standard outbound delivery costs. Refunds will be processed within the period required by law and may be withheld until the goods are returned or evidence of return is provided.

United Kingdom

Eligible UK consumers generally have a 14-day cancellation period after receiving goods purchased online, subject to applicable exceptions.

Customers must notify us within the applicable cancellation period and return the goods within 14 days after cancellation.

Where withdrawal rights apply, refunds will include the eligible product price and standard outbound delivery costs. Refunds will be processed within the period required by law.

Other International Destinations

Additional return, cancellation or refund rights may apply depending on your location. STRAVE SUPPLY will honour those rights where required by law.

Contact Us

For returns, refunds, cancellations, replacements or order concerns, please contact:

STRAVE SUPPLY

Email: support@stravesupply.com

Please contact us before returning products. Our team will provide the appropriate return instructions and destination where applicable.